Shipping Policy

Lag Medical Inc. manages B2B shipping operations for ophthalmic equipment and optical solutions from Miami to domestic and international destinations.

1. Coverage and Logistics Model

• Domestic deliveries in the USA.
• International shipping across LATAM, Central America, and the Caribbean.
• Freight forwarder support when designated by the buyer.

2. Delivery Estimates

Estimated transit times vary by product class, destination, carrier schedules, customs processing, and required documentation.

3. Customs and Import Responsibility

International buyers are typically responsible for import permits, duties, taxes, and local compliance requirements unless otherwise agreed in writing.

4. Delays and Force Conditions

Carrier delays, customs holds, weather events, and port constraints may affect timelines beyond Lag Medical Inc. direct control.

5. Damaged or Missing Packages

Report visible damage or shortages within 48 hours of delivery with photos, packing evidence, and shipment reference to support claim handling.

6. Equipment Handling

Sensitive diagnostic and ophthalmic equipment may require special packing, palletization, and transport instructions to preserve product integrity.

Frequently Asked Questions

Can we use our own freight forwarder?

Yes, with validated routing and required documentation.

Are shipping costs refundable?

Shipping charges are generally non-refundable unless explicitly approved.

Need Assistance?

Contact Customer Service for routing coordination, lead times, and international shipping documentation guidance.