Customer Service

Lag Medical Inc. Customer Service supports professional buyers of ophthalmic equipment and optical solutions from our Miami operation.

Support Channels

• Account support and approval follow-up.
• Quote requests and product availability checks.
• Order tracking and logistics coordination.
• Technical and warranty assistance.

Service Hours

Monday to Friday, business hours based on Eastern Time (Miami). Response times vary by request complexity and documentation completeness.

How We Handle Requests

1. Request intake and validation.
2. Commercial or technical review.
3. Resolution, escalation, or documented follow-up.

Frequently Asked Questions

Can Customer Service assist with product selection?

Yes. Teams can support technical and commercial alignment based on your business profile.

Do you support international buyers?

Yes. We support buyers across the USA, LATAM, Central America, and the Caribbean.

Need Assistance?

Share your account name, order or quote reference, and required support details for faster handling.