Refund Policy

This Refund Policy defines when Lag Medical Inc. may issue refunds for approved B2B transactions involving ophthalmic equipment and optical solutions.

1. Refund Eligibility

• Approved return after inspection confirms eligible condition.
• Order cancellation accepted before fulfillment.
• Confirmed inability to supply after order acceptance.

2. Non-Refundable Cases

• Used or altered products unless covered by approved defect claim.
• Custom, special-order, or non-stock items unless expressly approved.
• Requests submitted outside policy timelines.

3. Inspection and Approval

Returned products are inspected in Miami for condition, completeness, and technical status. Refund approval depends on inspection findings and commercial terms.

4. Refund Method and Timing

Approved refunds are processed to the original payment channel where possible, or by account credit, typically within 10 to 20 business days after final approval and reconciliation.

5. International Cost Allocation

Shipping, duties, taxes, bank fees, and customs charges may be non-refundable unless specifically stated in writing.

Frequently Asked Questions

Can a refund be issued without return?

Only in limited cases approved by Lag Medical Inc. based on order status and product condition evidence.

Are banking charges refunded?

Banking and intermediary charges are usually excluded unless contractually agreed.

Need Assistance?

Submit your refund request with invoice details, product references, and supporting documents through Customer Service.